1. How long does order processing take?
Orders are typically processed within 1–3 business days after payment confirmation. Once your order is processed, you will receive a confirmation email.
2. How long does delivery take?
Estimated delivery times are:
- Standard Shipping (United States): 3–4 business days
- International Shipping: Delivery times vary depending on the destination country and shipping method selected.
Delivery times are estimates and may be affected by carrier delays, weather conditions, or customs processing.
3. How can I track my order?
Once your order has shipped, you will receive a tracking number via email.
You can also track your order by logging into your account and visiting the “My Orders” section.
4. What is your return policy?
We offer a 14-day return policy. This means you have 14 days after receiving your item to request a return.
To be eligible for a return:
- The item must be unused and in the same condition as received
- It must be in its original packaging
- Proof of purchase is required
Items returned without first requesting a return will not be accepted.
5. Are there items that cannot be returned?
Yes, some items cannot be returned, including:
- Custom or personalized products
- Personal care goods such as beauty products
- Gift cards
- Products marked as non-returnable
If you have questions about a specific product, please contact us before placing your order.
6. When will I receive my refund?
Once your returned item is received and inspected, approved refunds will be issued to your original payment method within 14 business days.
Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
7. What happens if my order is delayed or lost?
If your package:
- Has not arrived within the estimated delivery time
- Appears to be lost in transit
- Is marked as delivered but not received
Please contact us within 7 days of the expected delivery date and we will assist in investigating the issue with the shipping carrier.
8. Who is responsible for customs duties on international orders?
International orders may be subject to customs duties and import taxes when they arrive in the destination country. These charges are the responsibility of the recipient.
9. How can I contact customer support?
If you have any questions or concerns, you can contact our support team at:
Email: support@thetailstore.com