Terms and Conditions
1. Introduction
Welcome to The Tail Store . These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User" or "You") and The Tail Store ("We", "Us", "Our") governing your use of our Websites and the purchase of products available therein.
By accessing or using any part of the Websites, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the Websites or use any services.
2. Definitions
For the purposes of these Terms:
"We", "Us", "Our" refers to The Tail Store , the owner and operator of the Websites.
"You", "Your", "User" refers to any individual accessing or using the Websites.
"Products" refers to any items listed for sale on the Websites.
"Dropshipping" refers to the order fulfillment method in which products are shipped directly from the supplier to the customer.
3. Eligibility
By using the Websites, you represent and warrant that you are at least 18 years old, or the age of majority in your jurisdiction, and have the legal capacity to enter into a binding contract. If you are using the Websites on behalf of an entity, you represent and warrant that you have the authority to bind that entity to these Terms.
4. Account Registration
To access certain features of the Websites, you may be required to create an account. You agree to:
Provide accurate, current, and complete information during the registration process.
Maintain and promptly update your account information to keep it accurate, current, and complete.
Maintain the security of your password and accept all risks of unauthorized access to your account.
Notify us immediately if you discover or suspect any security breaches related to the Websites or your account.
5. Orders and Payments
5.1 Order Acceptance and Cancellation
All orders placed through the Websites are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including inaccuracies or errors in product or pricing information, limitations on quantities available for purchase, or issues identified by our fraud detection system.
5.2 Pricing and Payment
All prices are displayed in the currency specified on the relevant Websites and include applicable taxes unless stated otherwise. Prices and availability of products are subject to change without notice.
Payment must be made at the time of purchase using the payment methods specified on the Websites. By providing payment information, you represent and warrant that you are authorized to use the designated payment method.
Shipping and Delivery Policy
At The Tail Store, we are committed to delivering your pet products safely, securely, and on time. This policy outlines how orders are processed and shipped when you shop with us.
1. Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. Once your order is processed, you will receive a confirmation email.
2. Shipping Methods & Delivery Times
We offer both domestic and international shipping. Shipping costs and delivery times are calculated and displayed at checkout based on the shipping method and delivery destination.
Standard Shipping (Domestic): 3–4 business days (within the United States).
International Shipping: Delivery times vary depending on the destination country and shipping method chosen.
Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, or customs processing.
3. Shipping Costs
Shipping costs are calculated at checkout based on:
Order weight
Shipping method
Delivery destination
We may also offer free shipping promotions on eligible products or order totals from time to time.
4. Order Tracking
Once your order ships, you will receive a tracking number via email.
You can also track your order by logging into your account and visiting the “My Orders” section.
5. Customs and Import Duties (International Orders)
International orders may be subject to customs and import duties upon arrival in the destination country. These charges are the responsibility of the recipient. We have no control over these charges and cannot predict their amount.
6. Delayed or Lost Packages
While we strive for timely delivery, delays can occasionally occur. If your package:
Has not arrived within the estimated delivery time
Appears to be lost in transit
Is marked as “delivered” but not received
Please contact us within 7 days of the expected delivery date at:
📧 support@thetailstore.com
We will work with the shipping carrier to investigate and resolve the issue.
7. Incorrect Shipping Information
Please ensure your shipping address is accurate at checkout. We are not responsible for delivery issues caused by incorrect or incomplete address information. Additional shipping charges may apply if an order is returned to us for this reason.
8. Split Shipments
Orders containing multiple items may be shipped separately and arrive at different times, especially if items are fulfilled from different warehouses.
Returns and Refunds Policy
Return Policy:
14-Day Return Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right as quickly as possible.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Custom products (such as special orders or personalized items)
- Personal care goods (such as beauty products)
- Gift cards
- Products explicitly marked as non-returnable
If you have questions or concerns about a specific item, please contact us before placing your order.
Email: support@thetailstore.com
Refund Policy:
Refunds
Once your returned item is received and inspected, we will process your refund according to the following conditions:
Inspection of Returned Items:
All returned items will be inspected to ensure they are in their original condition and free from damage, excessive wear, or missing components.
Approved Refunds:
If your return is approved, the refund will be issued to your original payment method within 14 business days.
Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.
If your return is not approved, we will notify you with the reason.
Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item for a different size, color, or model, please return the original item according to the steps above, and then place a new order for the item you wish to receive.
Late Returns
Returns that are received after the 14-day window may be subject to a restocking fee, or may not be accepted at all. We encourage customers to return items within the specified 14 day period to ensure a smooth process.
Contact us:
📧 support@thetailstore.com
8. Intellectual Property Rights
8.1 Ownership
All content on the Websites, including but not limited to text, graphics, logos, images, audio clips, video clips, data compilations, software, and any other materials, is the property of The Tail Store or its licensors and is protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
8.2 Restrictions
You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Websites.
8.3 License
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Websites and the content solely for your personal, non-commercial use. This license does not include any resale or commercial use of the Websites or their contents.
8.4 Trademarks
The trademarks, logos, and service marks ("Marks") displayed on the Websites are the property of The Tail Store or other third parties. You are not permitted to use these Marks without the prior written consent of The Tail Store or the third party that owns the respective Mark.
9. User Conduct
9.1 Prohibited Conduct
You agree not to engage in any of the following prohibited activities:
Violating any applicable law or regulation.
Infringing on any intellectual property rights of others.
Transmitting any material that is defamatory, offensive, or otherwise objectionable.
Disrupting or interfering with the security or functionality of the Websites.
9.2 User Content
By submitting content to the Websites, you grant us a worldwide, non-exclusive, royalty-free, perpetual, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You represent and warrant that you own or control all rights to the content you submit and that the content is accurate and not misleading.
10. Privacy Policy
We value your privacy. Our Privacy Policy, which is incorporated into these Terms by reference, explains how we collect, use, and protect your personal information. By using the Websites, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.
11. Disclaimer of Warranties
The Websites and all content, products, and services included on or otherwise made available to you through the Websites are provided by The Tail Store on an "as is" and "as available" basis, unless otherwise specified in writing. We make no representations or warranties of any kind, express or implied, as to the operation of the Websites or the information, content, materials, products, or other services included on or otherwise made available to you through the Websites, unless otherwise specified in writing. You expressly agree that your use of the Websites is at your sole risk.
12. Limitation of Liability
To the fullest extent permitted by applicable law, The Tail Store shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:
Your use of or inability to use the Websites.
Any unauthorized access to or use of our servers and/or any personal information stored therein.
Any interruption or cessation of transmission to or from the Websites.
Any bugs, viruses, trojans, or the like that may be transmitted to or through our Websites by any third party.
Any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Websites.
13. Indemnification
You agree to indemnify, defend, and hold harmless The Tail Store , its affiliates, and their respective officers, directors, employees, agents, licensors, and suppliers from and against all claims, losses, liabilities, expenses, damages, and costs, including reasonable attorneys' fees, arising out of or relating to your use or misuse of the Websites, your violation of these Terms, or your violation of any rights of another.
14. Governing Law and Jurisdiction
For thetailstore.com, these Terms are governed by and construed in accordance with the laws of United States.
15. Changes to These Terms
We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Websites. Your continued use of the Websites after the posting of revised Terms signifies your acceptance of the updated Terms.
16. Severability
If any provision of these Terms is found to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.
17. Entire Agreement
These Terms, along with our Privacy Policy and any other legal notices published on the Websites, constitute the entire agreement between you and The Tail Store concerning your use of the Websites. They supersede any prior agreements or understandings, whether written or oral, relating to your use of the Websites.
18. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Email: support@thetailstore.com